There are no copays for your sessions with Atlanta Telehealth/Invictus Health Services.

You'll have as many sessions as you need. A regular session will last 40-60 minutes. Anything shorter than that will be rare and explained to you by your provider. Your intake and Assessment sessions may take a bit longer.

You will have a regular provider, but please understand we also work as a team.

Your initial appointment will be with an intake specialist. That person will make sure that the background and demographic information we have about you is correct.

Next, you will be scheduled to meet with a nurse practitioner for an evaluation. The information she gathers helps us to ensure that we provide you with the best possible service for your individual needs. We are required to conduct these evaluations annually. These HIPAA-protected evaluations have nothing to do with existing disability claims.

Finally, you will be assigned to a provider for your regular therapeutic encounters.

It is our intention for you to establish an ongoing therapeutic relationship with a regular provider. However, if that provider leaves Atlanta Telehealth/Invictus Health Services, which they are free to do, we will help you transition to a new provider.

Again, Atlanta Telehealth/Invictus Health Services works as a team. A licensed provider will be calling quarterly to do at he PHQ9 and GAD7 assessments to track your overall mood and determine if it is improving or not.

This is to ensure that our providers are assisting you to the best of their ability.

You will also receive email and phone calls from other members of our agency, as necessary. Please add Atlanta Telehealth 800-450-7310 to your contacts

We understand that you might prefer to call us and speak with someone immediately. However, out of respect for you and the other veterans we work with, our providers cannot interrupt sessions to take calls. Please message us through the Client Portal and we'll get back to you as soon as possible.

You may also leave a message at 800-450-7310, but again, this is a message-only line. Someone will call you back within 24 hours, or on the next business day, if you leave the message on a weekend.

This is NOT a Crisis Line. If you or a loved one are in crisis, please call the crisis hotline at 988, then press 1 for live chat or text 838255.

You may also dial 911 to reach help locally.

You will NOT be billed for our services, but you will receive Estimates of Benefits (EOBs) in the mail that reflect the bills we send to the VA. We bill for intake sessions, Assessments, regular sessions, crisis calls, and re-evaluations and discharges as per VA guidelines.

You can decide to end therapy on your own or as a mutual decision with your therapist. We also reserve the right to end services after three (3) no shows without contact. Please let us know if you need to cancel.

Unfortunately, there are times when we will discontinue services for clients who are verbally abusive. This includes personal attacks, insults, cursing directed at the provider, and racial slurs. We have the utmost respect for our clients, and we ensure that our providers are shown that same amount of respect.